Refund Policy

At Al Asam Travel and Tourism, we strive to provide exceptional service and customer satisfaction when it comes to booking airline tickets online. We understand that plans can change, and sometimes it becomes necessary to seek a refund for your purchased ticket. This refund policy outlines the terms and conditions under which refunds are processed. Please read this policy carefully before making your purchase.

1. Refund Eligibility

Cancellations by the Travelers: If you decide to cancel your ticket, the eligibility for a refund and the refund amount will depend on the fare rules associated with your booking. Some fares may be nonrefundable, while others may allow for cancellations with a refund, subject to certain conditions. It is important to review the fare rules and cancellation policy for your specific ticket before making a purchase.

Cancellations by the Airline: In case the airline cancels your flight, you may be entitled to a full or partial refund, depending on the airline’s policy. We will make every effort to inform you of any changes or cancellations made by the airline, and assist you in obtaining a refund or rebooking your travel arrangements.

2. Refund Process

Initiation: To request a refund, you must contact our customer support team via email or phone within the specified time frame mentioned in the fare rules or cancellation policy. Please provide your booking details, including the airline confirmation number, passenger names, and any other relevant information.

Verification: Our team will review your refund request and verify the eligibility based on the fare rules and cancellation policy. We may require additional information or documentation to process your refund efficiently

Refund Amount: If your refund request is approved, the refund amount will be determined according to the fare rules associated with your ticket. In some cases, airline penalties, administrative fees, and our service charges may apply, which will be deducted from the total refund amount.

Refund Method: The refund will be credited back to bank or cross cheque in the name of traveler/passenger.

3. Nonrefundable Fees and Charges

Service Fees: Service fees charged by Al Asam Travel and Tourism for the ticket booking are nonrefundable, except in cases where the airline cancels the flight or if there are exceptional circumstances.

Credit Card Charges: Any credit card transaction fees or charges incurred during the ticket purchase are nonrefundable, as they are associated with the payment processing and are not within our control.

4. Changes to the Refund Policy

Al Asam Travel and Tourism reserve the right to modify or update this refund policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website. We recommend visiting our refund policy page regularly to stay informed about any updates.

Disclaimer: This refund policy applies only to airline ticket bookings made through Al Asam Travel and Tourism website. For other travel related services or products, such as hotel reservations or Travel Insurance, please refer to the respective service provider’s refund policy.

Privacy Policy

At Al Asam Travel and Tourism, we prioritize the security and privacy of our customers. Our website uses advanced security measures to protect your personal information. All sensitive data, including payment details, is encrypted to ensure safety and confidentiality.

• We do not share or sell your personal information to third parties, except when necessary to process bookings, such as sharing details with airlines, embassies, or hotels.
• Customer data is only retained for as long as necessary to complete the services.
• By using our services, you agree to the collection and use of information in accordance with this policy.

For any queries regarding data protection, you may contact our support team. support@alasamtravel.com